What do you say when your boss or a hiring manager asks “What are your goals for the future?”

In a world where the average job tenure is 2-3 years, the most valued employee/potential employee is one who is constantly sensitive to the company’s evolving needs in order to remain the preferred resource. This does not mean you should do this without any concern for your own agenda. Here are some ways to balance the two objectives:

Make your own objectives deliberately (and pragmatically) broad:

• My goal is simply to be an excellent marketer. I realize that the company needs may evolve, so I want to do what I can to be seen as one of your most valuable resources. Where do you see the greatest future needs at the company?

Emphasize the projects where you can bring the most value (and reward):

• As you know, I love projects looking for immediate change in mission critical processes and profitability.
• I enjoy the challenge of working with very difficult customers where numerous others have failed.
• I will be seeking ways to interface more often with other departments in the company.

Reinforce that you will be monitoring your own progress and have achievable but time-sensitive objectives yourself:

• Please provide me with feedback on current or past projects. It is important to me (and you) to know if there are business considerations I was not aware of that would have made the deliverable stronger.
• I will be asking you every 3 months or so for your evaluation of my performance against goals.
• Expect I will be volunteering for the projects that provide me with greater visibility and a chance to grow within the organization.

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Someone usually gets promoted to Sales Manager based on his/her track record as a solo Account Executive rather than on his/her potential as a leader and sales coach. Most often the AE received limited training, but not enough to explain the good sales numbers. Ranking is more the result of personality (relationship building) and persistence. When that AE is promoted to the supervise others, the team’s numbers are most heavily dependent on the innate skills that came with the team.

An exceptional Sales Manager can identify and nurture the competencies that are needed for every team member’s success. The Manager can articulate the processes and benchmarks required to win most sales opportunities regardless of customer issues. Like an effective Product Manager, a top Sales Manager will probe more deeply into root causes and unarticulated problems with team members and customers than other Managers. Delivering a better ROI (return on investment) for the entire team is not an accident, it is part of that Manager’s toolkit. He can predict and deliver the team’s revenue within a very small percentage.

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Most Product Managers and even Directors have “complete responsibility” over product features and pricing with influence over strategies within marketing objectives approved by the GM or CEO. However, it is easy for the mid-level manager to get caught up in the decisions that have to be made every day. A typical Manager is at the helm of a product for only 18-24 months before being rotated to another product. So the scope of a Manager is necessarily short-sighted and fairly tactical and it is easy to lose sight of long term product priorities and the big picture of what is good for the company and customer.

An exceptional Product Manager stretches the boundaries of inquiry into areas and questions not addressed by his/her predecessors. This may include reaching out to external resources such as ad agencies or research houses for increased intimacy with the Voice of the Customer. Inspiration may come from lots of secondary research into articles and the trade press or by many deep discussions with executives from other companies and disciplines such as experts in supply chain, finance, or packaging. It may be new packaging rather than the product within that is the key to increasing sales. A Product Manager less knowledgeable about packaging would not have explored the issue.

If you are a Product Manager with strengths your peers don’t possess, have you showcased your assets as strongly as you could? Is it clear what you did that led to the successes? Can we be fairly certain from your pitch that you are exceptional? Or does it require a leap of faith?

If you cannot yet call yourself exceptional, have you laid out the roadmap of how to be considered exceptional in the future? Making it to VP or CEO is not an accident. It is the result of a carefully considered string of actions.

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