Just because you work for someone else, doesn’t mean you should not consider yourself 100% responsible for your own business success.

I am always surprised how many people, when asked why they were laid off, say “I don’t know why I was in the 10% laid off.” The same people frequently say things like  “I make my revenue quotas every year” without really knowing how they are viewed versus others at their current employer with the same quota track record or title. It is also typical of those who rely too heavily on relationship-building strategies.

You need to know how to make opportunities for yourself in any situation, independent of, or in spite of, the organization agenda.

Because employers will experience more and more pressure from globalization and innovation in the future, employers will have less and less ability to care for an individual’s destiny. It will be increasingly critical for you to know, defend, and augment your value to the current organization and the larger industry. It is just as important to a happy, currently working employee as to someone unemployed.

So how do you gain traction over your own image?

The key strategy is to gain awareness of your impact on the organization and customers as others measure it. You need to solicit constant feedback from your internal and external customers: What can I do to serve you better? Where do I (and we, the company) impact your business most? What do you value? What would you like me to do less of? Who are the other stakeholders I should get to know better (and serve) better? How do I rank versus your other providers? What are your unmet needs?

You need to be sincere about these questions, and ask them in an “open-ended manner” so that you hear issues other than the ones you expected.

If you have grown up in an engineering-driven or sales-driven environment, you need to become more customer-centric. The customer doesn’t care much about your agenda as provider, and will care less and less in the future as they will have more and more providers and services to choose from. You need to be seen as the preferred provider. Are you?

Career coaching is as relevant to someone happily working as to someone in transition.

Topics: branding + positioning, communications, getting ahead, management skills, networking, selling skills, visibility | No Comments »

Most folks only think about their brand when they are updating their resume or marketing plan. Consider this. You are reinforcing your brand positively or negatively, consciously or unconsciously, 24 hours/day, 365 days/year.

If you want to be more memorable and influential in a sea of other executives, separate yourself from the pack at every opportunity:

1. Elevate the thoughtfulness, strategic depth, and currency of all your conversations. Talk more about the latest trends in your industry, and cutting edge technology. Show thought leadership.
2. Demonstrate your ability to sell ideas, build consensus, and grow business. This goes beyond showing you are a good networker and relationship builder. Your community needs to know how well you can influence key decision makers, facilitate across departments, get results, and create revenue.
3. Create opportunities to network with business peers on a deeper-level than possible in a typical monthly networking event or occasional networking lunch. Increase the percentage of people in your network with heavy business influence.
4. Upgrade the quality of your interpersonal interactions. A salesperson I know never ends a conversation without asking “what can I do for you today?” He stands out amongst the thousands of sales people I know because of the way he communicates it. He really does mean it. His customers and network know it.
5. Improve your LinkedIn profile and activities. It says volumes about you. Whether or not you have self-awareness about your value to employers, and can communicate and sell your ideas. Whether you are interested in helping others in the industry, or just want their contacts. Whether you are willing to read and comment on someone’s blog or discussion in a LI group in exchange for reading your sales pitch. I believe most LI profiles are doing more damage than good to their owners.
6. Update your clothing and hairstyle, look less generic. Be more hip. Have a professional quality picture in LinkedIn.  Free, generic business cards are out. Even your email signature matters.
7. Lastly, once you have turbo-charged your brand, create “buzz” and sustain it.

The key is to establish and maintain your brand in terms that are as relevant as possible to current business needs. Your brand needs be memorable and easily repeated by your fans. (Most elevator speeches are not.) Your pitch needs to have focus and a theme offering synergy amongst skills. Emphasize how you are different, not how you are similar. Highlight what is most in demand in the marketplace.

If you don’t groom and maintain your brand image, you may have no recognizable value to the community or a very muddled image that makes people avoid you for fear of a poor return on investment. Establishing a positive brand in the industry for future contingencies takes time and is crucial to long term stability and growth. It takes little time to damage a brand and forever to repair negatives.

Topics: branding + positioning, communications, getting ahead, leadership, networking, selling skills, technical skills, visibility | No Comments »

Back around 1870, automation shifted the production of most goods consumed in the US to centralized factories. Factory owners needed workers who would contentedly stand in an assembly line for hours on end at low pay. Schools bred workers who were compliant and not trained well enough to have higher aspirations. The paternalistic employer offered workers life-long stability and benefits to keep them content. Unions guaranteed minimum working conditions. Detroit auto workers are an example of this co-dependent culture.

This education model continued through the 1970s when high tech innovation, and the increasing shift of low level manufacturing overseas required that most US workers needed a college education to succeed. Simultaneously, workers began to have higher aspirations for themselves in their relationship with employers. An engineering degree was a ticket to success and long-term approbation.

Fast forward to 2011. Innovation and globalization are well-known phenomena. I think we all understand that the rate of both is accelerating. The average permanent job is lasting 2-3 years as business owners must constantly re-group to meet competitive threats. Yet, workers have become increasingly less engaged, crabby that the employer is not taking care of them, threatening to move on at the first opportunity.

•  69% of employees describe themselves as under-engaged or un-engaged.
• 30% of executives describe themselves as under-engaged or un-engaged.
• 47% of engaged high potentials say they will leave “at the first opportunity.”  (#)

I don’t understand the disconnect. I talk to folks every day who proudly threaten they will move on within the next 12 months to a “nicer” employer.

Why do you think the next employer will be radically better? The phenomenon we are caught in is happening to all of us, employer and employee alike. Yes, the employers could be nicer in many instances. CEOs should not make so much more than the rest of us. However, the bigger trend is that employers will have less and less choice to nurture the relationship with employees in the way you are all accustomed to. Companies are being pushed into decisions that will make the relationship with employees more and more transient.

So what are you doing about it? Showing disengagement to your current employer or a hiring manager is likely to put you high on the first-to-be-fired list. Feeling disengaged is counter-productive, a dead end. It won’t get you promoted.

Instead, you need to learn how to succeed and shine versus other employees in the future or work for yourself.

(#) http://www.workforce.com/section/hr-management/feature/special-report-employee-engagement-losing-lifeblood/

Topics: career strategy, solving problems | 2 Comments »

I recently started coaching someone who has been out of work for 2 years and has been in denial because she has won 12 marketing communication awards. Although her positioning rhetoric got more “sales-y” at 18 months, Mary’s search and networking activities were otherwise generic. The campaign did not offset prejudice about her age (a matronly 52) and being out a long time. Did you know 70% of hiring managers avoid candidates who are out of work? (a)

Long before she panicked, she should have been test-marketing alternative strategies to see which offered her the best ROI (Return On Investment.)

I asked her what she has been doing in her spare time. She admitted that she loves travel and gardening. Has won 5 awards for gardening. Would love a marketing job in travel or gardening but has no paid experience in either.

Here are strategies she is now exploring in order to create more options for herself:

• Create kick-ass “whitepapers” to demonstrate her marketing knowledge in depth in formats that will additionally showcase her award-winning publication design abilities.  Find ways to circulate them to hiring managers including those she has already met.
• Produce B2B or B2C publications on gardening or travel to be used to demonstrate that, although she has never been paid by those industries, she has lots to offer.
• She is going to quietly shadow a salesperson selling to resorts to learn more about VOC (Voice of the Customer) for the hospitality industry.

If what you have been doing is not working, have you considered something new?

(a) http://money.cnn.com/2010/06/16/news/economy/unemployed_need_not_apply/index.htm

Topics: career strategy, hidden job market, solving problems | No Comments »

What do you say when your boss or a hiring manager asks “What are your goals for the future?”

In a world where the average job tenure is 2-3 years, the most valued employee/potential employee is one who is constantly sensitive to the company’s evolving needs in order to remain the preferred resource. This does not mean you should do this without any concern for your own agenda. Here are some ways to balance the two objectives:

Make your own objectives deliberately (and pragmatically) broad:

• My goal is simply to be an excellent marketer. I realize that the company needs may evolve, so I want to do what I can to be seen as one of your most valuable resources. Where do you see the greatest future needs at the company?

Emphasize the projects where you can bring the most value (and reward):

• As you know, I love projects looking for immediate change in mission critical processes and profitability.
• I enjoy the challenge of working with very difficult customers where numerous others have failed.
• I will be seeking ways to interface more often with other departments in the company.

Reinforce that you will be monitoring your own progress and have achievable but time-sensitive objectives yourself:

• Please provide me with feedback on current or past projects. It is important to me (and you) to know if there are business considerations I was not aware of that would have made the deliverable stronger.
• I will be asking you every 3 months or so for your evaluation of my performance against goals.
• Expect I will be volunteering for the projects that provide me with greater visibility and a chance to grow within the organization.

Topics: career strategy | No Comments »